For the state of North Carolina, there are three ways to receive the balance of one’s EBT card (food stamps): on a purchase receipt, through the website or calling the 800-number. Many EBT recipients are without data or internet access. Therefore, each of these options come with accessibility problems.
The solution: By creating an interface that uses both the existing voice notification system for EBT and text messaging, we are able to better serve EBT recipients without needing to redesign the current system. Balance simply calls and goes through the phone tree of prompts for you, then listens to the message and sends you a transcription of the information. Simple, yet effective.